SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of warhol (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Leggings bomb already second order from this store, the seams are even smell there is no sidyt fire, girls recommend.
Exact description and good quality.
Leggings are not bad) pleasant to the body, in principle not thin, but the priest slightly shines through-so that it is worn with a long jacket, or as for me only at home) as a whole liked, on my parameters 83x64x91 sat decently, with a margin (free)) along the length of the height of 160-to me to the middle of the waist (suitable and those, Who is higher). i ordered several leggings, top socks and underwear, all of excellent quality, prints are delicious) the store is excellent)
Perfect. Thank you. See you soon :)
Already the second leggings i buy here, all like panties fire
Delivery is fast, no problem, a letter came to the post office when it arrived in my office. The leninsky comfortable, but the white part, of course, shines through, so the linen needs a suitable one. In general, what was expected, it came. Thank You
Came in a week
I love this store, i order from this store not for the first time. The goods came very quickly, everything corresponds to the description, i have no complaints. All quality. The seams are neat. I attach the photo. At the waist volume 63 and hips 92 sat well, but at the waist does not tighten, but does not hang.
The product corresponds to the description
It came in 3 weeks. Comfortable and pleasant to the body. Ideally at 46 r.
Perfect!
Slightly in calves presses and so norms for 359 r Let's see how after training will behave. Can stretch.
Delivery is fast, but something so upset, some other quality became losin, before that ordered and more than once, different colors from this store, and now even photo laziness, small, except for the size s, some shiny, maybe they specially for the sale of 11.11 found such
Sensational :) love them. Not prześwitują. Quality mega
Super