SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of warhol (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice pants. High quality, soft and strechy material, beautiful gray color. Normally wear eu size S hight 164cm, took size S, fits properly. I think that for bigger girls will be short. Shipping to Estonia about 1 month. I'm very satisfied, will order more. Recommend
One of the absolute BEST SELLERS I have met!!! Super fast shipping, delivered with courier, packed properly. Pants are gorgeous, the color is soooo beautiful, even better than pictures, very flattering and adorable, made me wanna order more! Pants end right below the navel so I guess it's good enough for comfortabale workout without too much tummy compression.
Very satisfied with the quality. Not squatproof though but I am okay with it since I purchased this for casual wear and not athletic wear. I am Lululemon size 4, Gymshark size S, and this one in XS fits perfect. Delivered faster than expected (10 business days to US).
Very very fast shipping. And very comfy material.
Size fits perfectly, its looking like lululemon pants!
I am very satisfied with the leggings, they seem good quality, they're on the thicker side which I love, they are as described and arrived to central Europe in 9 days. Very happy
Very happy with the quality of these leggings. They are a perfect fit and really soft but still keep the jelly bits firm. Fantastic communication from store after I panicked about the wrong email address. Would order more for sure!
In love!!!! I will definitely order more. The legging fit me perfectly I might order a size smaller though
these leggings are AMAZING. they are buttery soft and mold to the body. i like the v seam in the back also. they are a good length on me and good size. i will order other colors! i am 5’2” and 118lbs and 32B and 26” waist. there is a pocket inside the waistband and the seam of it shows thru the waist as seen in my picture which i dont like but still a good product and lovely color.
Cool, but it seemed to me, you need a smaller size, as the store advised me. Waist 80, hips 94 bought r. M
I love it! The color is super pretty! I picked an M but I think i could have gone with an S for more compression! No camel toe, and it’s squat proof!!
Muy cool
Love love love! So cute, comfortable, and great price! Will order more in the future.
These legging are great quality but I wish they were a little softer. All in all the quality and sizing is great. True to size.
Thank you I love them! They are cottony-soft feel, like lululemon luon fabric. I'm 181cm and it's more like 3/4 on me but will be great for yoga and pilates. Shipping to NZ was 2 weeks.