SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of warhol (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Already the second backpack of this company, and i'm incredibly happy! For a small price we get excellent quality and fast delivery. The backpack is easily erased, roomy enough, has a secret pocket at the back. Does not stick out any thread, the surface is water-repellent. Does not tear and keeps all my numerous books. Thank you!
The goods are quality. Delivery is fast. All movements were monitored. Now subjective. The backpack itself did not like. After reading the laudable reviews, something more was expected. To compassion, the design itself did not like. The backpack is compact enough and not for all can fit straps. For this money in russia you can find better.
I arrive in the right time, it's as the description says, all very well
Amazing, took it to school, we will see how much time it will take it to rip. Reccomended
Great backpack
All ok
The backpack came for a week, the quality is excellent, looks like in the picture. All seams are fine.
Very good, quickly reached, the child is happy, i recommend the store, 5 stars.
Not for the first time i order from this store. The quality is excellent. The backpack is roomy. Everything is well stitched, the lining is dense, the snakes are good.
Cool backpack, very fast delivery despite even the chinese new year.
Thank you very much to the store! I order the second backpack. When i got the first one, i was very happy with the purchase! The quality of the goods is very good! I advise!
Fast shipped, arrived in 2 weeks. Excellent middle-size backpack, quality material. Thank you.
It came to kazan in 14 days. Backpack quality, many pockets, factory execution, my daughter liked it.
I ship pretty fast. The backpack is like in the picture with all the pockets and stuff. It comes with the label where it says not to wash, not iron and stuff. The small front pocket zipper doesn't look as tough as the others, but i haven't given him use yet because he just arrived.
The backpack is just super. Prodovets recommend. Order came in 10 days