SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of warhol (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered from the store 4 backpacks. Two from the warehouse in Russia, two by mail from China. With the first everything is fine, and in a package with one that went by mail, apparently, got moisture and he came with mold on the back. Cleaned, like normal, but the sediment remained.
The backpack is excellent, shipped and delivered quickly to the city. Inside it smells of chemistry (slightly like fish)-while opening all the compartments half is already weathered. Hung the covered air, it's not a problem at all. So there's nothing to fear. Of the shortcomings-a thin rustling cloth inside. A non-cheap backpack and a solid firm, I would like improvements in this part of the product. And so, I advise the firm, I take the second one! IML delivery service-ugly! Don't call or finish. Worse delivery around the city was not.
Like always it's OK
Backpack just bomb!!!
satisfied
Super quality backpack! No thread, the quality is 5 +! Many pockets, quality accessories, straps are quickly adjustable! I bought 11.11 for $21.11, came, brought the courier to the house! The child is happy, and I'm even more! I advise!
Excellent backpack, 11.11 took it for 2043 rubles. Quality is amazing, many pockets and compartments. It is worth taking unequivocally. Delivery by courier. The package was whole, nor where it was torn and accordingly the backpack too. Threads do not stick out, soundly everything is stitched. 10/10
Delivered quickly. The package was slightly cut, but the backpack was intact.
I really like it! Description corresponds. I advise! Quality at level!
The backpack is good, well sewn. Quite roomy. Weight is well distributed during wearing.
The backpack came to Moscow 21.11 (order from 11.11). Packed in a branded package. The seams are neat, when unpacking there was a smell. Code lock attached.
Quality is good! I ordered the wrong model that I wanted but I'm happy with it. I ordered a top.
The workmanship is excellent! Super fast shipping. I recommend the store to everyone!
The backpack is great, looks very good quality. In addition to the two front pockets has one on the back for the laptop. Shipping to Madrid in less than a week. Very happy with the product.
Very fast delivery by courier! Excellent backpack, not big, roomy. I took for a schoolboy, the child is happy, the pockets are very much, stitched perfectly, I hope it will serve for a long time. Thank you! Excellent sales!