SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of warhol (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything got in the best form. The courier brought home. Thank You
Everything corresponds to the description. Satisfied. I recommend
two good points. fast delivery and cost-effectiveness.
Very satisfied with the backpack. Just a perfect city backpack. Many pockets, offices. The department under the laptop is hidden under the strap. That is, if the backpack is worn on the shoulders, the laptop does not pull out. A little embarrassing double strap, but it's for an amateur. I love when the straps are sewn each separately, and not fastened upstairs. Although a week and a half of wearing and I'm already used to it. With a kind of backpack is very reliable, I do not think that it will fall apart soon. The previous backpack polar served about 12 years. Let's see how tigern behaves. Waterproof did not check, but it seems that the rain will withstand without problems. I recommend the store and the backpack as much as possible. Very quickly delivered to Peter. I ordered 11.11 on sale, and 14.11 in the morning the backpack was already with me. Delivery from Moscow. Delivered by courier (IML), of course.
I ordered it in 11.11. He reached my hand in 25.11. Only 14 days. Really amazing. They cut 15 TL of tax on purchases from Turkey. The quality of the bag is very good. This is tigernu's second order and he never regretted me. The store is very concerned. Thank you.
Super fast delivery, two weeks before Volgograd. The store sent the goods immediately, sociable. And the backpack is just super I could not look at half an hour in his hands. Quality at the highest level and no smell. I recommend not to be disappointed.
The backpack is excellent, but small. Things will fit little and for going to the market is also too small. For School and Institute is suitable.
доставка быстрая, описание было точным Рюкзак огромный, то что мне и нужно было. Куча разных внутренних карманов, теперь у всего есть свое место, я очень рад данному приобретению!)
It's very cool. I like it very much. When you try it, I'll comment again.
Very good product quality
Everything is cool, dense material, many pockets, everything is perfect.
Everything suits. The backpack is sewn neatly, how hard-time will show. Many pockets and separate sections. Delivery fast IML by courier.
Very cool backpack
All as in the description, the order came quickly, the quality of the material is super
Meets expectations. Before that, I used a backpack of this company for 4 years, no complaints.