SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of warhol (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Backpack of excellent quality. It has many pockets that for me, as for a student a huge plus. Cloth is dense and hydrophobic, locks are reliable. In the kit there is a code lock, which, of course, is weak and from intentional theft will not save, but from a sudden rush to theft will definitely help-it's not so easy to open. There is a small smell in the backpack, but not sharp-weathered. I have a fear that the paint on the locks will be erased and they will get an unpresentable look, but time will show. Backpack definitely recommend, quality, style and ergonomics at height! Delivered the courier. If you choose delivery by IML service, please note that when SMS comes that the goods are sent to The Courier, you need to call the number in SMS and agree on a specific delivery time.
All as always-at a high level. I order the fourth backpack.
Many thanks to the store for the quality goods! Ordered 11.11, and 26.11 was delivered by courier. satisfied with the goods and fast delivery! We wish the seller success in trade and in all cases! we recommend this store! Backpack-Super!!!
5 *****
Backpack is very high quality! No thread, the material is good, many pockets. Came with a smell (the first thing with Ali with a smell, previously did not understand why they write))) I recommend, came from the Russian Federation. The order was made 11.11 courier brought home 26.11 I recommend!
Better than in the photo. To confess, exceeded all expectations!
Shipping fast and stuff is also good.
In the city of Irkutsk the parcel came in 15 days. Quality is very good!
Fast shipping and delivery. Backpack exceeds expectations in every way.
Excellent backpack, sew good, advise store
Delivery from Russia (Moscow) to Kemerovo Region 9 days. Product description corresponds, lock included. Quality is good, no damage. Seller and backpack recommend!
Excellent product! Fabric quality, well packaged, in excellent condition. THE fabric shines so beautiful. Inner padded parts are comfortable and the space enough. Was delighted with the details, the lining with the brand name, zippers, quality backpack as a whole. Recommend buying and soon buy one more for my husband.
Thanks for the feedback)
Shipping 35 days. Packed just in the package, it's good that it came without damage (contacted the store to pack more reliably, put something inside, as in the Reviews wrote that came crumpled, the seller replied, but ignored the request). It is good that everything is safe and sound, thanks to the integrity of the delivery services. I ordered for $32,43. The backpack met all expectations. Very everything is well done, zippers, pockets, everything is thought out to the smallest detail, the back is dense, you can safely lay documents, do not crumble, the fabric is super, as stated-nylon. In general, the backpack is worth its money, the husband is very pleased. Thank you feedback, chose according to customer experience. The first impression is super!
We order not the first time, and again the result is excellent, I recommend, especially if in the action to order with a significant discount. Arrived quickly-two weeks to the Post Office (Orenburg). The store did well quickly.